WEBINAR - Step Up#5 - Exceptional Customer Service

  • 20 Jul 2022
  • 5:30 PM - 6:30 PM
  • Online Webinar
  • 88


  • Price inc GST
  • Price inc GST

Step Up and Exceptional Customer Service

Join us as we discuss that there is an estimated cost of bad customer service in Australia of $122B/annum. A study by management consultancy Bain & Company and Harvard Business School found, "Increasing customer retention rates by 5 percent increases profits by 25 to 95 percent." But to keep customers coming back, businesses must provide a good product and high-quality customer experience.

In this session you will learn:

  • How using customer-focused communication improves your service standard
  • How to turn customer service disappointments into a positive experience
If you have already booked the Step Up in your Career 10 part series or Step Up in your Leadership you do not need to book this session as these are individual sessions only

    Your facilitator:

      Sarah Yip is an award recognized facilitator and keynote speaker.  Over the past 15 years, she has stamped her mark on the leadership landscape with her focus on human-centered leadership. Sarah is a thought-leader and passionate about promoting diversity and inclusion and creating real change through the empowerment and capability uplift of leaders. She is driven by the desire to leave a legacy that is inclusive, ethical and sustainable.  With considerable management experience across Australia and SE Asia, Sarah enjoys working with diverse organizations to improve people and business effectiveness as well assisting with development of current and future leadership skills.

      "Absolutely perfect! Sarah is my new Brene Brown! Wish I could have access to her advice everyday. She seems to have the right answers for just about everything!"

      PLEASE NOTE: registering for this individual session does not include provision of a recording after the event. The full 10 part Step Up Series is available for purchase which includes all ten live online sessions where you can interact with fellow participants and ask questions as well as a 12 month subscription to revisit the sessions via our WiT MyLeap portal which include slides, a library of resources and experiential learning activities for ongoing professional development. 

      More details are available by clicking on this link below:  

      10 part Step Up Series 

      Proudly sponsored by:

      And with the support of our powered by partners: