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  • 12 Nov 2021 9:40 AM | Teighan - First Focus Armstrong

    Are you a Client Services Manager?

    Does your experience combine deep infrastructure focused technical skills (servers, cloud, virtualisation) with customer service, pre-sales consulting and account management?

    • Maybe you are looking for variety, challenge and career progression too?
    • Have you comfortably managed a small(ish) team before AND got awesome results?
    • If so, we might be looking for you too.

    Here at First Focus, Australia's leading Managed Service Provider, we are aggressively recruiting this role which sits within our Client Services team in Melbourne. Our Technical Account Managers (TAMs) work together with our service desk, field techs and engineering team so there's no shortage of technical backing when you need it and you'll be leading the TAMs as well as owning relationships with some of our cherished clients.

    About the Office

    Based in our contemporary Melbourne office, you will enjoy city centre location and be surrounded by 20 of our total staff, including members of the Exec Team.

    Our offices are equipped with modern kitchens, offering free coffee, snacks, drinks and fruit. There is a café onsite offering freshly prepared food and in a city centre location, you are a stone's throw from everything!

    Benefits

    • Competitive salary package
    • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
    • Work life balance through hybrid working arrangements
    • $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
    • Offer up to 5 paid training days a year and support employees towards certifications and qualifications
    • We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
    • Opportunities for personal development, regular social events and great team culture
    • Support for new parents via out Parental Leave Scheme 

    Responsibilities

    • Develop and maintain strong relationships with your Clients
    • Take technical ownership of client environments, ensuring they are robust, well managed and meet the Client's needs
    • Design technical solutions, develop and present Proposals for up-sell opportunities
    • Lead and mentor your team in the delivery of service and technical support
    • Monitor and improve customer satisfaction results
    • Identify opportunities to improve your customer's environments through problem analysis and management

    Requirements

    To be successful in this role, you'll need:

    • Genuine experience in a similar function within a MSP
    • Strong technical capability in a Wintel environment
    • Demonstrated experience dealing with C-level executives, in both good times and bad
    • Relevant IT certifications
    • Strong commercial acumen and analytical skills
    • Experience with Account / Client Management principles and practices

    About us

    Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn't right, we call it out. We listen to each other, and to our customers. We make changes (often very quickly) and we don't tolerate office politics.

    First Focus is Australia's #1 ranked Managed Service Providers, with almost 260 staff across Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years and we're continuing to win new clients and evolve our solutions.

    We’re also delighted to be recognised as one of the Top 10 Best Places to Work for companies with over 100 staff. Join us and find out why!

    Apply now!


  • 12 Nov 2021 9:07 AM | Teighan - First Focus Armstrong

    First Focus has just started the hunt for a full time Service Desk professional to join our growing team, supporting a wide range of customer's technical environments across and even broader range of technologies. 

    About the Office

    Based in our contemporary Melbourne office, you will enjoy city centre location and be surrounded by 20 of our total staff, including members of the Exec Team.

    Our offices are equipped with modern kitchens, offering free coffee, snacks, drinks and fruit. There is a café onsite offering freshly prepared food and in a city centre location, you are a stone's throw from everything!

    Benefits

    • Up to $65k + super
    • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
    • Work life balance through hybrid working arrangements
    • $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
    • Offer up to 5 paid training days a year and support employees towards certifications and qualifications
    • We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
    • Opportunities for personal development, regular social events and great team culture
    • Support for new parents via out Parental Leave Scheme

    Duties

    • Providing remote service desk support as well as onsite support to a variety of environments from 10 - 500 users
    • Supporting a combination of servers, desktops and applications within Microsoft AD and Exchange environments
    • Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
    • Performing a wide variety of support across many technologies
    • Occasional project team work to deploy solutions for customers
    • Working with highly experienced solutions experts to maintain best practice environments

    Requirements

    • Advanced understanding of end user support and Active Directory
    • Good general knowledge of Windows Server and Exchange
    • A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
    • Experience working with an IT outsourcer or managed service provider (MSP)
    • An understanding of ticketing systems and customer service principles
    • Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

    About us

    Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn't right, we call it out. We listen to each other, and to our customers. We make changes (often very quickly) and we don't tolerate office politics.

    First Focus is Australia's #1 ranked Managed Service Providers, with almost 260 staff across Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years and we're continuing to win new clients and evolve our solutions.

    We’re also delighted to be recognised as one of the Top 10 Best Places to Work for companies with over 100 staff. Join us and find out why!

    Apply now!



  • 08 Nov 2021 12:58 PM | Kia Sulander

    Our purpose

    Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.

    About the Role

    The purpose of this role is to provide Datacom and its Government customers with solution implementation, design and project engineering, professional services, technical guidance and specialist infrastructure support.
    This role will see you work across a number of Government clients in agile secure environments to provide security and network solutions that meet or exceed the ISM requirements as well relevant ISO standards.

    What you’ll do

    You will be a member of a highly skilled network engineering team, working on many different aspects of Networking and Security operations which may include client WAN and LAN, firewalls/security operations, IP-based Telephony systems, and Unified Communications. You will liaise with our clients through the project lifecycle both on site and remotely to ensure the best outcomes possible.

    What you’ll bring

    Solid understanding and experience within Network environments:

    • Understanding of Networking principles and practical application.
    • Knowledge of networking protocols, including LAN protocols, BGP, RIP, NAT, OSPF/EIGRP, TCP/IP and Wireless (Cisco, Aerohive, Fortinet, Aruba).
    • Experience with router and switch technology as well as working knowledge in protocol analysis. Includes ability to configure, deploy, upgrade, and troubleshoot.
    • Experience with DNS configuration and management.
    • Exposure to Cloud Solutions: Azure, AWS
    • Experience with analysis and implementation of Firewall requests.
    • Experience with diagnosis and troubleshooting using firewall analysis tools.
    • Exposure to any of the following technologies:
    • Experience with supporting VPNs.
    • Experience with IP address management, NAT and PAT.
    • Industry certifications are highly regarded.
    • Holds CCNA Certification, CCNP preferred.
    • Experience with troubleshooting links highly regarded
    • Load Balancing: F5, Citrix Netscaler, Global Server Load Balancing
    • Firewall/Network Security: Fortinet, Checkpoint, Cisco, Palo Alto, IPS, and VPN

    In additional to your technical expertise, you will be a strong team player and an open and effective communicator with the ability to work autonomously and contribute to overall team outcomes. The nature of this role will suit a person who works with a sense of urgency and has a proactive work ethic.

    This role will be delivering projects for clients where a requirement is either Australian citizenship or Permanent Residency.

    Why Datacom?

    We have over 6,500 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

    Apply here!

  • 08 Nov 2021 12:55 PM | Kia Sulander

    Our purpose

    Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

    About the role

    We are currently seeking an experienced Infrastructure Consultant to join our high-performance Professional Services team.

    This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with our customers and within Datacom.

    The successful candidate will ideally have previous Professional Services experience dealing with external customers and exposure to all aspects of delivering projects, including consulting, design, configuration, testing and deployment.

    You’ll work in complex customer environments, operating across multiple projects simultaneously as well as contributing to presales and conducting technical project reviews. Commitment to customer satisfaction and unwavering customer focus are all part and parcel of this role

    What you'll do

    • The Professional Services Consultant is a key, cross-disciplinary role that works closely with our Customers, Partners, our Sales and Technical teams
    • Ensure assigned projects are delivered on time, within budget, to agreed scope, encompassing high level solution architecture, detailed design, implementation and documentation
    • Serve as the technical point of contact for implementation services and solutions. This may either be provided remotely or on-site
    • Providing pre-sales support and expertise to the sales team.

    What you'll bring

    • To be successful in this role you must have a minimum of 5 years’ experience working with enterprise customers in delivering projects in professional services environments
    • Experience with design, implementation and optimization of
      • Windows Server, Active Directory, Exchange.
      • HCI platforms (Microsoft Azure, Dell & Nutanix).
      • Backup (Commvault, Veeam).
      • Virtualization (VMWare, Hyper-V, AHV).
      • Practical experience with Automation and Scripting (PowerShell, Python).
      • Storage (NetApp, Lenovo & Dell)
    • You will have a curiosity & passion for customers and a proven ability to communicate solutions in a way that resonates with all levels of our customer’s. You must be comfortable in engaging both technical and non-technical staff and stakeholders
    • You are proactive and passionate about your work
    • Exceptional analytical and problem-solving skills
    • You can work both independently on competing priorities and as part of a team
    • You'll have excellent written and verbal communication skills.

    To be successful in this role you must be an Australian Citizen, possess or consent to undergoing a AGSVA Baseline Security Clearance or higher.

    Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. This role offers you an exciting opportunity to join a diverse team within a highly successful organisation.

    Due to rapid growth within our project portfolio we are currently only considering applications for candidates with previous experience in consulting and/or project delivery for external customers. If you are ready for a change and wish to be a part of a fast paced and dynamic team where you can make a difference, then we would love to hear from you.

    About Datacom

    We have over 6,500 people across our global offices, and generate an annual revenue of over $1.3 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

    Apply here!

  • 05 Nov 2021 9:53 AM | Sharene Ferguson

    Our purpose

    Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

    Our team

    The Adobe platform team is part of our Digital Experience Platforms team. We are Adobe silver partner with specialization in Adobe Experience Manager. We provide high value custom web solutions and consulting services to leading Australasian businesses and government agencies. We create web, Azure and Microsoft stack solutions of every size, but always crucial to the client’s operations.

    Our mission is to deliver the best business value, without compromising quality, by engaging closely with our clients and fully understanding their requirements. With specialists in analysis, architecture, development, testing and project management we are able to design and build leading solutions for any business challenge or opportunity.

    About the Role

    You’ll find a refreshing variety of work here; we do everything from boutique websites, through to large CMS/Portal/e-Commerce websites. We have teams who specialise in every area of tech, so you can learn from the best. You’ll also find that you are involved in the full SDLC, from presales and RFP stage through to delivery.

    What you'll bring

    Extensive development experience with Java based web applications, you will be confident designing solutions based on AEM and integration with other systems. Developing AEM component & templates, OSGi services, JavaScript, React, CSS, SASS and Rest API preferably with experience either with other Java CMS platforms, or a proven track record of contributing to the open source community You have passion for technology and an unrelenting desire to deliver on projects.

    Requirements

    • Extensive development experience in Adobe Experience Manager (Adobe CQ) comprising of Page templates, Components, OSGi Bundles and JCR repository
    • Overall development experience in Java based web applications, CMS and SPA
    • Deep understanding of CMS concepts
    • Experience with modern JavaScript and CSS libraries and frameworks such as React, AngularJS and/or other MVC frameworks
    • Strong communication skills with the ability to effectively interface with clients
    • Experience working with Web Content Management (WCM) products
    • Good business analysis/design skills with architecture and implementation experience.

    Desired skills:
    (Not necessary but would be advantageous)

    • AEM as Cloud environment and DevOps pipeline.
    • Experience working with Adobe Analytics/Adobe Target
    • Knowledge of other open-source CMS platforms like Liferay, Drupal etc.
    • Experience working with SPA applications
    • Experience working with Java web applications using framework such Spring or Struts
    • Experience working with Scrum/Agile development

    If this sounds like an exciting opportunity and you are keen to be a part of a team doing great things for our people and customers, then we are keen to hear from you today!

    The Nitty Gritty

    We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

    APPLY HERE


  • 22 Oct 2021 9:09 AM | Sue York (Administrator)
    • Global Law Firm
    • Brisbane based
    • 12 month contract
    • Showcase your technical skills and customer focus

    About Ashurst:

    Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit www.ashurst.com

    The Opportunity:

    We currently have an opportunity for an experienced Service Desk Analyst to join our global IT team in Brisbane on a twelve month contract. You will work as part of the wider IT team playing an integral part in providing professional IT support service to the firm with end-to-end management of software and hardware incidents and service requests.

    A full job description including a breakdown of responsibilities can be found attached to the role on our careers page www.ashurst.com/en/careers

    Our ideal candidate will have the following skills & experience:

    • 2-3 years experience in a similar role analysing and troubleshooting IT incidents
    • Intermediate to Advanced skills in Microsoft Office O365 & Windows 10 workstation
    • Microsoft Active Directory Administration
    • Knowledge of Microsoft Windows Server and Record management (Worksite/filesite) or similar
    • Knowledge of remote working solutions, eg. VPNs and mobile technology
    • Work in accordance to ITIL processes and procedures
    • Excellent verbal and written communication skills
    • Strong customer service focus

    At Ashurst, you'll have the opportunity to work in an environment that encourages learning and excellence with a highly professional global team. You will also have a range of social, sporting and health benefits available to you.

    APPLY NOW


  • 22 Oct 2021 8:32 AM | Sue York (Administrator)
    • Global Law Firm
    • Permanent position
    • Flexible working options

    About Ashurst:

    Ashurst is a leading global law firm with a history spanning almost 200 years, and a clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit ashurst.com

    The Opportunity:

    Our global software development team is looking for a junior Analyst Programmer in Brisbane. This role will report to the Software Development Manager and work within the team to maintain existing applications and provide programming and system analysis to a range of IT projects based around commercial systems, third party products and in house applications as well as perform some development work.

    A full job description including a breakdown of responsibilities can be found attached to the role on our careers page https://www.ashurst.com/en/careers/

    Our ideal candidate will have the following skills and experience:

    • Minimum of 2 years experience in a similar role
    • Tertiary qualifications in software development and/or equivalent commercial experience
    • Experience in C#/NET 4 and SQL Server development
    • Previous experience in creating and updating technical documentation
    • Familiarity with with one or more of: HR Systems; CRM Systems; and SharePoint will be highly regarded
    • Strong communication skills and the ability to build effective working relationships within IT and other key stakeholders across the firm
    • Good attention to detail and able to work accurately and efficiently under pressure

    What we will offer you:

    We offer all the things you would expect from an international law firm including:

    • Competitive remuneration with the flexibility to reward high performance
    • Flexible working
    • Corporate health plans
    • Complimentary gym memberships
    • Industry leading program that celebrates diversity and inclusion

    We are committed to delivering positive impacts to our communities through our Social Impact program with a strong emphasis on working with First Nations people through our pro bono practice. We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best. Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence.

    APPLY NOW


  • The Solution Architect (Customer Systems) is responsible for the Architecture, design, standards and overall integration of the Retail Systems landscape at Super Retail Group (SRG). This role will maintain an overarching view of the end to end multi system, enterprise wide environment while designing solution components, infrastructure models data flows and other supporting artefacts to progress SRG’s Customer Systems capability.

     The aim is to continuously evolve the Enterprise Systems landscape at SRG with Architects developing and maintaining a three-year strategic view and Roadmap.

     Key Activities:

    • Owns the MarTech architecture
    • As part of the architecture development process:
    • Evaluate functional and technical options
    • Develop high level designs, including contributing to the technical specifications
    • Iterate high level designs through to the detailed design level and provide guidance to technical teams
    • Define future architecture enhancements and logical evolutions of solutions
    • Own overall design of personalisation solutions that strike the right balance between functionality, maintainability and cost effectiveness
    • Understand guide and promote the adoption of Cloud technologies to support the strategic objectives.
    • Promote and support the implementation of architecture governance
    • Develop and implement the strategic response to changing business requirements to enhance the effectiveness and efficiency of SRG’s Customer landscape

     Key Criteria:

    • Architecture Experience (either enterprise or solution) including understanding of architecture standards and methodologies: 5+ years
    • Extensive knowledge of the MarTech stack
    • Experience with Sales Force products (SFCC & SFMC)
    • Google Analytics experience including GA360 & Doubleclick

    The Rewards

    Your efforts will be rewarded with a competitive base salary and benefits as well as:

    • Promoting work life balance through flexible work practices
    • Commitment to your professional development
    • Ongoing opportunities for progression
    • Generous Team Member Discounts across all Super Retail Group brands
    • Perks Program including discounts on health and well-being, entertainment, travel, accommodation and more 

    Follow the link below to apply

    https://www.livehire.com/job/superretailgroup/7QEHF

    As an Equal Opportunity Employer, Super Retail Group strives to create an inclusive environment for all employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about flexible working arrangements.

    Super Retail Group has been awarded an Aon Best Employer Award for Australia, 2019.



  • Super Retail Group is one of Australasia’s largest leading retailers, with iconic brands including BCF, Macpac, Rebel and Supercheap Auto. The talent of our teams and their passion for providing an experience which inspires and enhances our customers’ leisure time, drives our culture of innovation and opportunity.

    About the Role

    Reporting to the Head of Business systems in Australia, the key purpose of the Business Analyst is working with business stakeholders to attain an understanding of the business, their needs, and how technology can evolve business processes across all lines of IS Security & Operations within the Super Retail Group. Joining the existing team of experts as you will deploy best practices on the operational front and roll out our BAU practices.

    Roles and Responsibilities

    • Significant hands-on technical expertise with SAP ECC, CRM, Retail POS Environments and AP21 (Apparel 21) & Distribution Centre Software
    • Exceptional Stake holder and relationship building skills. Strong communication skills in being able to deal with stakeholders of all levels in a client facing environment
    • Familiarity with the retail IT environment and the associated business systems with 3-5 years
    • Experience working with Incident & Service management system- Exposure to handling L1, L2, L3 & L4 issues
    • Knowledge of ITIL framework and SDLC (System development life cycle) is desirable
    • Self-starter- Proficient knowledge in the area of specialization

    Due to the nature of our business the role will require on call and weekend work

    Rewards and Benefits

    • Promoting work life balance through flexible work practices – ask us about flexibility
    • Commitment to your professional development
    • Ongoing opportunities for progression
    • Generous Team Member Discounts across all Super Retail Group brands
    • Perks Program including discounts on health and well-being, entertainment, travel and accommodation and more

    Follow the link below to apply

    https://www.livehire.com/job/superretailgroup/KXRET

    As an Equal Opportunity Employer, Super Retail Group strives to create an inclusive environment for all employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about flexible working arrangements.

    Super Retail Group has been awarded an Aon Best Employer Award for Australia, 2019.



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