Mastering Critical Conversations
Learn, Discover, Discuss & Network
Overview
Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.
Having a critical conversation in the workplace can often be an uncomfortable and challenging experience. Learn how to manage these types of conversations and achieve the best possible outcomes whilst maintaining harmonious working relationships. Our course is structured around the four key elements of a critical conversation.
Key Learning Outcomes
- Prepare and plan for a critical conversation
- Communicate effectively during a critical conversation
- Respond rationally and effectively whilst managing your emotions
- Maintaining harmonious working relationships after conducting a critical conversation
Key Dates
Enrolment closes 26th September 2024
Pre-work commences 27th September 2024
Virtual Interactive Session Delivery
Sessions are 90 mins long held fortnightly on Thursday between 10:00-11:30am (AEST)
- Session #1 - My Mindset (17th Oct)
- Session #2 - My Stories (31st Oct)
- Session #3 - Others’ Stories & Creating Safety (14th Nov)
- Session #4 - Our Actions Together (28th Nov)
This is a 10-week intensive program with readings and activities prior to each of the live sessions. The readings and activities should take 1-2 hours per week and are designed to enhance your learning so that you are prepared for the live sessions.
Qualification
Upon completion you are eligible for Nationally Accredited Micro-credential unit of competency BSBCMM412 Lead difficult conversations. This counts towards a Certificate IV in Business Leadership BSB40120*.
*All qualifications are issued by our RTO Partner KnowledgeAccess RTO 40961
Click here for more information and to book
WiT members who have signed up for free reciprocal membership will be eligible for a discounted member only price.
Not a member yet? Sign up here, for free before enrolling to receive your discount! Click Here for details.
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