About the role

We are seeking an experienced Professional Services Engineer with a can-do attitude and the ability to work in a fast paced, high-performing environment to join our team in  Surfers Paradise!

As part of the Escalations and Professional Services team, you will act as an escalation point for our internal support desk and wider Nexon business. You will also attend client offices and interact directly with external customers, where you will be providing technical assistance, proactively managing systems and working across a multitude of technologies.

Apply via Nexon Career's. 

 Key Responsibilities:

•   Attend client sites to perform onsite desktop and end user support and liaising with 3rd party vendors as required

•   Maintain and administer systems including Desktops and Laptops, Microsoft Office Suite, printing and network support

•   Assist and resolve incidents raised by external clients and internal support teams

•   Manage and update requests into ServiceNow ensuring all work is complete and accurate

•   Documentation of support processes and issue resolutions

•   Provide guidance, support and mentoring to the first level support team

 Skills and Experience:

•     Minimum 5 years technical experience in an IT Support / Professional Services role

•     Minimum 2 years’ experience working for a Managed Service Provider (preferred)

•     Ability to manage and support Microsoft environments including Windows 7-10, Microsoft Windows Server 2008 R2 / 2012 R2 / 2016 / 2019 and Microsoft Exchange Server, including Exchange Server 2013, 2016 and Microsoft 365

•     Active Directory and Group Policy management and administration skills

•     Proficient in Intune / SCCM

•     Experience supporting Terminal Services / Citrix

•     Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing

•     Excellent written and verbal communication skills

About You:

•    Client-focused with a commitment to excellent customer service

•    Ability to work autonomously and as part of a team environment with strong communication and collaboration skills

•     A strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business

•     Excellent time management skills, attention to detail and process oriented

Want to learn more about Nexon?
Nexon Asia Pacific (Nexon) is an award-winning digital consulting and managed services partner for mid-market, and government organisations across Australia. We are an emerging brand, we’re growing, and we have momentum.  

We have a uniquely broad suite of solutions to service clients who require end-to-end capabilities coupled with specialist expertise in security, cloud and digital solutions. 
As a certified and accredited local and state government provider, CREST and ISO-certified, Nexon partners with world-class technology vendors to deliver innovative and integrated solutions.

Driven to deliver the highest standards of responsiveness, competency and transparency, our integrated solutions and close client relationships help propel organisations forward. For expertise, delivered with care, clients can look to the future with Nexon 

What we offer you: 

We believe great businesses are built around great talent.  We see ourselves as a talent investment house – a place in which our people are our major investors, and their careers are their investment. 

Our people aim high and achieve high.  They are at the heart of everything we do.  In return for their amazing performance, we offer them a compelling value proposition built around a range of benefits, including:

Hybrid Working – We empower our employees and leaders to determine what working arrangement will bring the best out their best.

Professional Development – Because we value personal growth, we provide unlimited learning and development opportunities, including access to Professional Development Leave

Parental Leave – For our eligible working parents we offer paid primary carer and secondary carer leave

Advancement - Career opportunity is the number one reason people join our team, through our internal mobility / Career progression program we ensure clear growth pathways for our people.

Employee Referral bonus – We know good people know good people so encourage referrals and reward you for it

Culture – We value a fun and supportive company culture and are always looking at excuses to have fun events in the office

Mental and Physical Health – We support the mental and physical wellbeing of our people with initiatives such as Nexon’s Employee Assistance Program, training on mental health awareness and annual flu jabs

Anniversary celebrations – It’s not hard to find people celebrating long tenure at Nexon so often celebrating long milestones!

Community giving – We already have a diverse workforce, but our newly formed DEIB team are looking at exciting new ways we can further this beyond our current partnerships such as Women in IT. Watch this space! 

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